Vertinel

Vertinel ("we", "our", or "us") is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard data when you use our website or services.

1. Information We Collect

Account Information

When you create an account, we collect your name, email address, and payment information (processed securely by our payment provider — we do not store card details).

Usage Data

We collect data about how you use our Discord Notification Platform, including API request logs, event categories created, and notification volumes. This helps us improve the service and provide support.

Communication Data

If you contact us via WhatsApp, email, or our contact page, we retain records of those communications in order to respond to your enquiries.

Technical Data

We may automatically collect IP addresses, browser type, device information, and pages visited through standard server logs and analytics tools.

2. How We Use Your Information

We use the information we collect to:

Provide and maintain our services
Process payments and manage your account
Respond to support requests and communications
Send important service updates and notices
Analyze usage patterns to improve our platform
Comply with legal obligations

3. Sharing of Information

We do not sell your personal data. We may share it with:

Service providers: Such as our payment processor, authentication provider (Clerk), and hosting infrastructure. These parties are contractually obligated to protect your data.
Legal authorities: Where required by law or to protect the rights and safety of Vertinel or our users.

4. Data Retention

We retain your account data for as long as your account is active or as needed to provide services. API event logs are retained for 90 days by default. You may request deletion of your data at any time by contacting us.

5. Security

We implement industry-standard security measures including encrypted connections (HTTPS), secure API key storage, and access controls. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

6. Cookies

Our website uses cookies for authentication and analytics purposes. You can control cookie preferences through your browser settings, though disabling certain cookies may affect your experience.

7. Third-Party Services

Our platform integrates with Discord, ERPNext, and n8n. Use of those services is governed by their respective privacy policies. We are not responsible for the data practices of third-party platforms.

8. Your Rights

Depending on your jurisdiction, you may have the right to:

Access the personal data we hold about you
Request correction of inaccurate data
Request deletion of your data
Object to or restrict certain processing
Withdraw consent where processing is based on consent

To exercise these rights, please contact us via WhatsApp or our contact page.

9. Children's Privacy

Our services are not directed at children under 18. We do not knowingly collect personal information from minors.

10. Changes to This Policy

We may update this Privacy Policy periodically. We will notify registered users of significant changes via email. Continued use of our services after changes constitutes acceptance of the updated policy.

11. Contact Us

For privacy-related questions or requests, please contact us via WhatsApp or visit our contact page.